Shipping & Returns FAQ'S
What are shipping times and costs?
Australia: Flat rate of $9.95 AUD for standard shipping. Delivery time is 2-6 business days.
New Zealand: Flat rate of $18 NZD for standard shipping. Delivery time is 5-10 business days.
USA: Flat rate of $18 USD for standard shipping. Delivery time is 5-10 business days.
UK: Flat rate of £15 GBP for standard shipping. Delivery time is 5-10 business days.
Rest of World: Flat rate of $25 AUD for standard shipping, converted local currency. Delivery time is usually 5-10 business days.
All orders will be dispatched within 2 days of placement.
What is the returns and exchange policy?
We accept returns and exchanges up to 14 days after you receive your order. Return or exchange requests after the initial 14-day period will not be accepted.
To be eligible for a return or exchange, your item must be in its original condition. We will not accept returns or exchanges if we believe the item has been worn or used.
The customer is responsible for all shipping costs when returning or exchanging items.
To initiate a return or exchange, contact us via email: admin@nonamehq.com, detailing your request.
If your return or exchange is accepted, we will generate a return shipping label and send it to you via email. Items sent back to us without first requesting a return or exchange will not be accepted.
What if I receive an incorrect/faulty item?
If there is an issue with your order simply contact us, and we will organise a return or exchange at no extra cost.
Size & Fit FAQ'S
Are all caps the same fit?
The fit of our caps change slightly depending on the material used. While all caps are a similar, mid-profile depth, our trucker caps will be marginally deeper and our cotton caps slightly shallower, with our wool-blend caps finding a happy medium. All caps have a 58cm circumference with adjustable closures.
What are the brim dimensions?
All caps from our first collection have a shortened brim that is 6.5cm long and 18cm wide.
What are the crown details?
All caps from our first collection have an unstructured 5-panel design, with a fused front panel. All cotton and wool-blend caps have an adjustable velcro closure and trucker caps have an adjustable snapback closure.